Frequently Asked Questions 

1. What are your payment methods?  

We currently accept payments through BDO bank deposit, GCash, and PayMaya. 

Payment details will be sent to your e-mail separately. Please wait for the final "PAYMENT DETAILS" Invoice. Once the details are sent, we require that payment be made within 48 hours. Kindly send us a copy of your proof of payment via e-mail at ohhmyyarn@gmail.com, through our Facebook page facebook.com/ohhmyyarn, or through our Instagram at instagram.com/ohhmyyarn. Please ensure that the photo is clear and shows the necessary information, and that you have indicated the order number and your full name. 

The tracking details (for courier delivery items) for your package will be emailed to you when the items have been shipped out. Currently, our shipping day is only on WEDNESDAY with Tuesday payment cut off. 

2. How much will shipping cost? 

For app-based delivery services (for METRO MANILA only) such as Grab, Lalamove, Angkas, Mr. Speedy etc., the rates would depend on the prevailing app rates as well as the distance to be traveled. Booking for courier will be done by the client. We do not book app-based delivery for customers. 

For courier services, we use JRS. The rates vary depending on both item weight and package volumetric weight (whichever is higher). The rates displayed on the checkout screen are rough estimates, but are subject to change for bulk orders or heavier items. Please wait for the final estimate to be sent along with the payment details. 

As of June 22, 2020, the prevailing lead times are as follows: 

Metro Manila: 1 week

Luzon: 1 week

Visayas and Mindanao: 3 to 4 weeks 

Please be guided accordingly. 

3. I want to see your products in person, do you have physical stores? 

Yes! 

You can shop the full Oh My Yarn collection (except if items are marked as "online exclusive") at PACIFIC TEXTILE TRADERS located at 881 Tabora St. Tondo, Manila. 

A few of our bestsellers can also be purchased from the Make Space Today pop-up at Uptown Place Mall, BGC near the cinema level. 

4. Do you have Shopee?

No, we do not have a Shopee store, please do not transact with any shop using our photos or claiming to be us. 

5. Do you have Cash on Delivery? 

As part of our shop policy, we do not dispatch unpaid items. This is for the safety of all parties. Please do not purchase if you have doubts. 

 

Store Policies 

Oh My Yarn! is an online store that caters to orders primarily in the Philippines. At the moment, our web-store is only for online purchases. We do not accept requests for reservation or for store pick-up. We are currently shipping out items from our Quezon City hub due to the community quarantine regulations. Any transactions to be done with the shop at Pacific Textile Traders should be directed to the shop itself and not through the website. 

 

Returns and Exchanges 

We accept returns ONLY if the item can be proven to have been damaged at the time of ship-out, or if item has a manufacturing defect. Damages cause by the customer are out of our control and are not subject to any return or refund privileges. 

Exchanges can only be done within 7 days of receiving the item and only if the item sent was found to be wrong. Items for exchange must be in the original packaging. 

Shipping fee for any return or exchange (both ways) is shouldered by the buyer.

For parcels that the courier has tagged for RETURN TO SENDER, we can only refund the item value. Shipping amount is not eligible for refund. Please ensure that you provide the complete necessary details to ensure that this will not occur.

Cancellation Policy

Cancellation is handled on a case to case basis, please be a responsible buyer and do not check out if the payment methods or other aspects of online shopping are not amenable to you. If you are unsure about anything, contact us immediately. 

Cancellation due to ignorance of store policies are discouraged. 

 

Shipping Policy

Oh My Yarn uses third party courier services. As such, we have no control over the delivery and handling of the items. As much as possible, we put extra care into packing your orders in order to ensure that the items arrive at your doorstep in tip-top condition. For same-day delivery services, we limit the use of extra packaging to minimize waste. We hope you understand. 

Please do your part by ensuring the following:

1. Your address and contact details are correct. 

To ensure the item reaches you in time, kindly double check the name, address, and contact number you have encoded. This lessens the likelihood of lost or re-routed parcels. It also makes it easier for both of us since changing the shipping details when parcel has already been shipped out is difficult. 

2. Damaged or tampered packages are not accepted or immediately reported to your delivery person. 

If the package arrives to you in bad shape, DO NOT ACCEPT IT and immediately report it to the delivery person. Once you accept the tampered package, we are not liable for any lost or damaged items. 

We discourage merging the shipping of two different order numbers. Should you have any additional orders you left out in your first check-out, kindly send us a message so we can manually add them into your existing order. A new order number means separate transaction, and thus separate shipping. 

3. Report any issues immediately

In the event that the courier requires additional information from you that you cannot provide, or if they contact you with any issues regarding your parcel, let us know immediately. We will try to assist to the best of our ability, but we cannot assume responsibility for any concerns in delivery (out of scope, etc) that the courier will bring up; or in the case of international orders, we cannot be liable for customs prohibitions and verdicts as these matters are beyond our control